Questions? Answers.

Pick the Tonies your kids want and add them to your lineup, planning up to 12 months ahead. Choose a plan and check out, and your first box ships within 2 business days. Each month we send the next pick with a prepaid return mailer, and you send last month's Tonie back within 7 days. See How it works for the full tour.

A Tonie is a small figurine that plays a story, songs, or a lesson when your child sets it on a Toniebox, a soft, screen-free speaker made by tonies. Kids choose what to hear just by picking a character.

Renting brings your child a new story every month for $8 with shipping, or $6 a month on the Year Pass, compared with $19.99 for most new Tonies. There's no pile of figurines to store, and if one becomes a favorite, you can keep it for $19. Our buying vs. renting guide runs the numbers.

Any adult (18 or older) with a shipping address in the United States. Kids get to enjoy the Tonies, but a grown-up holds the membership and takes care of returns.

We ship anywhere in the United States.

Yes, that's the fun part! Pick a Tonie for each month, up to 12 months ahead, in any order. Leave a month empty and we'll choose for you ("Surprise me"). You can change upcoming picks anytime from your private Manage my lineup page.

Every Tonie page in our catalog shows the recommended age, from 1+ for the littlest listeners up to 9+ for longer stories. Many Tonies carry a small-parts warning for children under 3, so check before handing one to a toddler.

Yes! We carry Spanish-language Tonies such as Frozen and El Rey León (en Español). Search for "Español" in the catalog to see them all.

Tonieplay Tonies are interactive games that only work on a Toniebox 2, not the original Toniebox or the Toniebox Lite. Every classic Tonie works on any Toniebox, and if you rent a Toniebox from us, just choose a Toniebox 2 to play them.

When tonies sells characters as a pack, like Bluey, Bingo & Muffin, we split it into single figurines, so you can rent each character on its own, one at a time.

Any month you leave empty in your lineup is a "Surprise me" month, and we pick an available Tonie for you. Please check the age on every surprise before your child plays with it.

Our Tonies are shared among many families, so once in a while a pick is out. When that happens, we send a similar Tonie (same age range and kind of story) and let you know. You can always put your original pick in a later month.

$7 a month for each Tonie you keep at home, plus $1 shipping per monthly box (that covers delivery and the prepaid return). Or get the Year Pass: $72 a year per Tonie at a time, which is 12 Tonies, one a month, with free shipping. That works out to $6 a month and saves $24 a year compared with Monthly. There's no sales tax added.

Both are great choices. The Year Pass is the best value: $6 a month with free shipping, and it's fully refundable until your first box ships. Monthly gives you the most flexibility: $8 a month including shipping, and you can cancel anytime.

Yes, up to 4 at once, so each child can pick their own. Each one is $7 a month (or $72 a year on the Year Pass), and they all ship in the same box, so shipping stays $1 a month on Monthly and free on the Year Pass.

The $1 a month pays for your box both ways: delivery to you and the prepaid return mailer. It's one flat fee per box no matter how many Tonies are inside, and shipping is always free on the Year Pass.

No sign-up fees, no deposits, and no sales tax added: the prices you see are what you pay, and we'll tell you first if that ever changes. The only other charge is a replacement fee if something is lost, broken beyond normal wear, or not returned: $19 for a Tonie, or a rented Toniebox's current us.tonies.com price. The Rental Agreement explains exactly when it applies.

If we ever change prices, we'll email you 30 days before the new price applies to you. A Year Pass you've paid for never changes mid-year; any new price starts at renewal.

Not right now. The best ways to save are the Year Pass and our refer-a-friend program, where every three friends who join earn you a free month.

Each plan month we ship your next pick. When it arrives, put last month's Tonie in the prepaid return mailer and send it off within 7 days; we'll email you a reminder. You'll have both Tonies for a few days, and that's expected.

Your first box ships within 2 business days of sign-up. After that, one box ships in each plan month, which starts on the day of the month you signed up. We ship with USPS or UPS.

Please give us a street address if you can, since UPS can't deliver to PO boxes.

Check with neighbors and around your door, then email us within 7 days of the delivery date. We'll look into it with the carrier, and you won't be charged for a Tonie that never reached you.

Set it aside so your child doesn't play with it, and email us within 7 days of delivery. Damage that was there when it arrived never costs you anything, and we'll replace it.

Email us at hello@tonierental.com with your new address before your next box ships. We ship anywhere in the United States.

Email us before your next box ships and we'll do our best to time it around your trip.

Sure! Once a Tonie's audio has downloaded at home, it plays without WiFi, so it's great for road trips. Just keep track of it, since a lost Tonie costs $19 to replace.

Put it in the prepaid return mailer from your latest box, seal it, and drop it off with the carrier shown on the label. Only send back Tonies that came from us.

7 days from the day your new box is delivered. A return counts on the date the carrier first scans it, and if it gets lost in the mail after that, it's on us, not you.

Yes. We'll email you swap and return reminders, so you don't have to keep track of dates yourself. Make sure our emails don't land in your spam folder.

We'll email you a friendly reminder, and we may hold your next box until the late Tonie is on its way. If the carrier still hasn't scanned it 30 days after it was due, we charge the $19 replacement fee.

No problem. Email us at hello@tonierental.com and we'll help you get a return label.

Yes, email us right away and tell us which Tonie it was. We'll sort it out and get it back to you.

Every Tonie you're renting (and the Toniebox, if you rented one) within 7 days after your plan ends. Tonies you've bought from us are yours to keep.

Nope! You can rent a Toniebox for $19 a month in the model and color you like (on the Year Pass it's billed yearly, $228), and it ships in your first box with its charger. If you already have one, rented Tonies play on it just like the ones you buy.

Any model and color currently sold on us.tonies.com, like a Toniebox 2 in your child's favorite color or a Toniebox Lite, all for $19 a month. It comes with its charger or charging cable; Creative-Tonies and the extra Tonies in starter sets aren't included. If you want Tonieplay games, choose a Toniebox 2.

Charge it, then follow the tonies app to connect it to your home WiFi and your own free tonies account. After that, your child just sets a Tonie on top to listen.

First, remove it from your tonies account in the tonies app so the next family can set it up (we'll email you a reminder). Then pack it with its charger and send it back within 7 days after the rental ends, using the prepaid label or mailer we provide.

Yes. Email us at hello@tonierental.com, and the rental ends at the end of the period you've already paid for. Then send the Toniebox back.

Not yet, but renting has real perks: no big upfront cost, any model and color you like, and a free replacement if it stops working through no fault of yours. Our buying vs. renting guide shows how it adds up.

Email us. If it stopped working through no fault of yours, we'll replace it at no charge. If it was damaged beyond normal wear (say, it took a bath), we charge that model's current price on us.tonies.com.

Yes! On your private Manage my lineup page, tap Keep it next to any Tonie that's at your house now. It's a flat $19 for any Tonie, you pay once through Stripe, and we'll email you a receipt. Once the payment goes through, it's yours and doesn't need to go back.

A flat $19 for any Tonie, which is less than the $19.99 most Tonies cost new on us.tonies.com. Found the same Tonie advertised for less? We'll match that price. You'll always see the price before you pay.

If you find the same Tonie advertised for less than $19, send us the ad before you tap Keep it. If it qualifies, we'll send you a discount code to use at the Keep-it checkout, so you pay the lower price.

No, it's the same Tonie you've been renting: previously rented, then cleaned and inspected. It's sold as-is, but if it was broken when it arrived or stops working within 30 days for reasons that aren't your fault, we'll refund you.

No, your plan keeps going and next month's swap still ships. When the new box arrives, keep the Tonie you bought and send back only the ones you're still renting.

Yes, as long as your membership is still active, which includes the rest of the period you've already paid for. Once your plan has ended, please send back everything you're renting.

On your private Manage my lineup page: change upcoming picks, keep a Tonie, grab your referral link, and open Billing, card & cancel to update your card, see invoices, or cancel. Keep the link private, since anyone who has it can manage your plan.

Open your Manage my lineup page and choose Billing, card & cancel. That takes you to Stripe's secure portal, where you can change your payment method.

Stripe emails a receipt for each payment, and we email you one for anything you buy, like a Tonie you keep. You can also see past invoices in the billing portal from your Manage my lineup page.

Yes, email us and we'll help you switch. We'll explain exactly how your billing changes before anything happens.

We'll let you know, and Stripe will retry over the next few days. Please update your card from your Manage my lineup page. We may pause shipments until it goes through, and if it never does, we may cancel the plan and ask for the Tonies back.

On the day you sign up, then on the same day each month (Monthly) or each year (Year Pass). If you earn a free month, your next payment simply moves one month later.

Cards, Apple Pay, Google Pay, and Link, all through Stripe's secure checkout. We never see or store your full card number, and our charges show up on your statement as TONIE RENTALS.

Yes. We'll email you 30 to 45 days before it renews, with the date, the price, and how to turn off renewal.

Open Billing, card & cancel from your Manage my lineup page, or email us. On Monthly, you won't be charged again and your plan runs to the end of the month you've paid for; on the Year Pass, turn off renewal and your pass runs to the end of its year. Then send back everything you're renting within 7 days.

Monthly plans aren't refunded for partial months, but you keep everything until your paid month ends. The Year Pass is fully refundable until your first box ships; after that it's non-refundable, except where the law requires a refund.

We don't offer pauses yet. On Monthly, you can cancel anytime and rejoin later, and setting up a new lineup only takes a minute.

Email us before your next box ships and we'll see what we can do. Your plan and billing continue as usual.

Share your personal link. When three friends start a paid membership with it, your next payment moves one month later, so that month is free. Every three more friends earn another free month. Just sending the link doesn't count; your friends need to join.

Tap 🎁 Free month on any page, or find it on your Manage my lineup page. You can share it by text, by email, through your phone's share menu, or by copying the link.

Yes! Everyone gets a link. If your friends join before you do, your free months will be waiting when you sign up.

Not right now: the free month goes to the person who shared the link.

A friend counts when they're new to Tonie Rentals, don't live with you, have a shipping address in the United States, sign up in the same browser where they opened your link, and their first payment goes through. If you think we missed one, email us at hello@tonierental.com and we'll check.

Share it with people you know. Self-referrals, fake accounts, spam, paid ads with our name, and coupon sites aren't allowed and void any rewards. The full rules are in the Rental Agreement.

Everything on your membership for that month: all your Tonies, shipping, and a Toniebox rental if you have one, because your whole payment moves one month later. Your swaps keep coming as usual, and we'll email you each time you earn one.

It happens! Normal wear and tear is fine. If a Tonie is lost, broken beyond normal wear, or still not back 30 days after it was due, we charge $19 to your card on file (for a rented Toniebox, that model's current us.tonies.com price), and we always email you first. The Rental Agreement has the details.

Small scuffs, light scratches, and a little fading from everyday play are all fine. Bite marks, cracks, missing pieces, water damage, or stickers and marker that won't come off go beyond normal wear.

Every Tonie is inspected and cleaned before it goes to the next family, and anything damaged is retired. If your child has allergies, you may also want to give each Tonie a wipe before play.

Wipe it gently with a soft, dry or slightly damp cloth. Please don't put it in water, the dishwasher, or the washing machine, and skip bleach and harsh cleaners.

Some Tonies are made for ages 1+, but many carry a small-parts warning for children under 3, so check each Tonie's age guidance and supervise little ones. Look each Tonie over before play, and set aside any that's cracked or has loose pieces. If you think your child swallowed part of a Tonie, get medical help right away.

We'd love that! Gift memberships aren't available to buy online yet, but email us at hello@tonierental.com and we'll help you set one up.

Yes. The person who signs up pays and agrees to the Rental Agreement, and the box can ship to any address in the United States. Just remember that the grown-up on the account is responsible for returns.

Not while it's rented, since it belongs to us. Keep it first for $19 from your Manage my lineup page; once you've bought it, it's yours to give.

Your first box ships within 2 business days of sign-up, so sign up about a week before the big day to be safe.

Only the first time. When you set a new Tonie on your Toniebox, the box needs WiFi to download its audio; after that, it usually plays offline.

Yes, a Tonie works on any Toniebox. Each box just needs WiFi the first time it plays that Tonie.

Of course! Any Tonie works on any Toniebox in your home, so siblings can take turns. Just send it back by its due date (or keep it, if it's a hit).

Yes. Classic Tonies work on the original Toniebox, the Toniebox 2, and the Toniebox Lite. Only Tonieplay games need a Toniebox 2.

No. The audio comes from tonies and plays only with the figurine, and copying it isn't allowed. If your child can't part with a story, you can keep the Tonie for $19 instead.

Make sure your Toniebox is on WiFi for that first play, and give it a few minutes to download. If it still won't play, email us; if the content isn't working, we'll swap that Tonie at no extra charge.

No. Creative-Tonies hold your family's own recordings, so we leave those to you; our catalog is all story, music, and learning Tonies.

No. Tonie Rentals is an independent rental service. We rent genuine Tonies and Tonieboxes, but we're not affiliated with, endorsed by, or sponsored by tonies GmbH.

Yes, every Tonie we rent is a genuine tonies product.

Only what we need to run your rentals: your name, contact and shipping details, your picks, and your rental and payment history. Stripe handles payments, so we never see your full card number. The Privacy Policy has the details.

No. We don't sell your personal information or share it for targeted advertising, and we don't use advertising cookies.

No. Memberships are for adults, we don't ask for anything about your children, and we don't get any data from your Toniebox or tonies account.

Email us anytime at hello@tonierental.com, or call (916) 581-4004. We're Argo 34, Inc., doing business as Tonie Rentals.